The client support that you'll receive from your hosting company is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Timely and correct info about a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a real website hosting supplier not from some reseller. When you purchase a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you'll wait for a few days so as to receive a reply to any query, so your websites may stay offline for quite some time. However, a provider which provides different ways of communication and has a tech support crew that is available all the time can assist you right away and help you minimize or totally avoid any kind of downtime and possible losses.
24/7 Customer Support in Hosting
The customer and tech support services for all of our hosting plans are round-the-clock, thus you can forget about waiting for a few days to receive assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail message. In case you already have an account, you'll be able to open a support ticket on top of the other three ways of contact. You're able to select the most appropriate way to contact us depending on what your location is or the device you're using. We're able to assist you for almost any webhosting-related query that you may have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we offer come with 24/7 customer and tech support, so whatever the issue you experience, you will be able to contact us and we will help you without delay. The guaranteed response time for each email message or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; usually the reply time rarely is more than 20 min. In addition, we have phone support with several local numbers around the globe as well as a live chat, so you're able to get in touch with us and get additional information about our solutions even if you don't have an account yet. We're able to assist you with any question or a problem you may have - payment methods, plan features, email configuration, web hosting account settings, etcetera. If you use our services, you will not ever encounter a scenario where you have to wait for a couple of days to get a problem resolved like you'll have to do with numerous other service providers.
24/7 Customer Support in VPS Servers
Using our VPS servers, you won't ever need to wait for more than an hour to get assistance for any difficulty that you could have regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all the support tickets that you open via your billing Control Panel or e-mail messages which you send to our technical support crew. In addition, we have local phone numbers in a number of countries around the globe and a live chat service where we can easily assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the different methods of communication, so regardless what your question or issue is, there'll always be someone to help you out without delay. If you need assistance with third-party software, which you cannot set up or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we supply for all of our VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone when you run a whole server, that's why every single dedicated server that we supply features 24/7 support with one-hour response time warranty regardless of the issue. This service is free of charge for all of the difficulties with your server or the software that was installed by our admins during the setup, so you can contact us as many times as you would like, even during holidays. You can either open a support ticket from the billing area or you could send an email, and the actual answer time for both rarely surpasses 30 minutes as we have administrators available twenty-four-seven. If you need general info about our servers or you have some billing question/issue, you may also call one of the local phone numbers we have on three continents or you could use our live chat service and talk to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you are able to include to your server package from your billing Control Panel.