Lots of people who start using their very first web hosting account, or switch companies, usually have inquiries with regard to how specific tasks are done or run into complications when setting up various things like emails, website settings, and so on. That’s why, lots of hosting companies have compiled documentation with the most common questions and issues in order to help their customers obtain information swiftly and seamlessly. Consequently, the technical support team can focus on real issues that certain clients may be encountering, since the solution for the smaller things will be available online and customers will be able to easily tackle them without contacting the client support staff. Having in-depth documentation is critical, especially for new customers with no previous experience at all, because the hosting service involves a myriad of features and many people can get confused about what to do. A good information repository can both help you do the tasks that you wish and discover how the web hosting service works as a whole.
Extensive Online Documentation in Hosting
If you’ve bought your first hosting package through our company or have migrated your site over to us, you’ll grow familiar with our platform and our created-developed Hepsia Control Panel very quickly thanks to the fact that we have prepared an exhaustive online knowledge base where you can find all the info that you will ever need – both general info about the hosting service as a whole and more specific info about the different functions that you can make use of and the challenges that you can run into. The articles themselves are available in 2 places. The entire article archive is accessible through the Control Panel’s Help section. You can find relevant articles about the different functions in every section of the Control Panel too. You can acquaint yourself with how to accomplish de facto everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer elaborate guides, so you will never become perplexed on account of an unclear text. Naturally, in case you chance upon a more specific problem and you do not find a solution in our knowledge base, you can touch base with our customer care staff representatives 24/7.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated servers, will permit you to access the elaborate online documentation that we’ve compiled for you. The articles feature general information about our services, instructive guides about the various features that you can make use of, plus troubleshooting instructions that can help you rectify common problems that you might confront. The topics that we’ve included cover practically everything, from simple things such as how to host a new domain in your account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a particular section of the Control Panel will always be available on the right-hand side of the page that you’re on, whilst the full article archive is accessible through the all-inclusive Help section.