A ticketing system is the most common medium of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to deal with a problem that requires some time to examine or that has to be forwarded to a sysadmin. In this way, all replies contributed by either party will be kept in the exact same place in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will have to log in and out of at least 2 accounts in order to execute some procedure or to reach the company’s client care staff. In case you’d like to manage a handful of domains and each one of them is hosted in a different account, you’ll need to use even more accounts simultaneously. Additionally, it can take a considerable period of time for the provider to answer your ticket requests.
Integrated Ticketing System in Hosting
In contrast to what you may find with plenty of other hosting providers, the trouble ticket system that we use with our hosting is an integral part of the Hepsia Control Panel, which comes with all accounts. You won’t need to remember several login credentials, since you will be able to manage your tickets and the hosting account itself from one place. So, in case you’ve got a query or bump into a problem, you can touch base with our client service staff members instantly. Our system features a smart search functionality. This means that even if you have submitted a huge number of tickets through the years, you will be able to find the one that you want without difficulty. On top of that, you can see knowledge base suggestions for solving commonly met challenges.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more convenient to manage everything in a single location, which is why we have incorporated a support ticket system into the in-house developed Hepsia Control Panel, which is available with every semi-dedicated server plan. This will permit you to handle the correspondence with our technical support staff along with your semi-dedicated server account, which suggests that you won’t have to memorize additional log-in credentials for some other admin console. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you are browsing the files hosted in your semi-dedicated account. You can also look through older tickets using a smart search functionality or check applicable help articles, which offer solutions to commonly confronted problems. The built-in trouble ticket system is monitored 24/7/365 with the maximum ticket response time being just 1 hour, so there’ll always be somebody to help you out.