A ticketing system is the most common medium of communication that web hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to deal with a problem that requires some time to examine or that has to be forwarded to a sysadmin. In this way, all replies contributed by either party will be kept in the exact same place in case somebody else needs to work on the given problem and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you will have to log in and out of at least 2 accounts in order to execute some procedure or to reach the company’s client care staff. In case you’d like to manage a handful of domains and each one of them is hosted in a different account, you’ll need to use even more accounts simultaneously. Additionally, it can take a considerable period of time for the provider to answer your ticket requests.