When your website hosting service provider offers live chat support, you can speak with a representative live and find out helpful info or get an issue resolved timely. The main advantage of using chat compared to calling to talk with a live person is that you need just a computer with access to the web, so that you won't pay any fees if you're in another state or country. In addition, it'll be easier to copy and paste details for instance domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side over the phone. The live chat is also a faster option to contact the website hosting provider's support team in comparison to using a ticketing system. What's more, when some problem requires a little more time to be taken care of, you can do something different while you wait for guidance on the live chat, so you won't waste time - something that's impossible when you are on the phone.