If you ever have any enquiries associated with your hosting account or if you experience a problem with your websites, you will have to touch base with the respective hosting provider’s customer support team. It may not make any difference how swiftly they’ll reply when you have an inquiry of a general nature, but an issue like a mishandled web application update, for example, may lead to your website becoming broken or unavailable on the Internet. And the longer you wait for the support team to get back to you, the longer the site will be down. If you offer goods or services online, any outage will influence your site undesirably and you may lose current or potential clients. A lot of hosting providers, chiefly resellers, handle trouble tickets and emails within twenty four hours, but in the electronic age this is way too long, as visitors will hardly ever come back to a website that is not functioning properly for an extended period of time.
One-Hour Response Guarantee in Hosting
Our guaranteed max response time for any ticket that you open or any e-mail that you send is just sixty minutes, even in case you contact us on weekends and official holidays. Irrespective of the essence of your question or issue, we’ll lend a hand momentarily and will provide you with the required information to rectify any problem with your websites. The real reply time usually doesn’t exceed 15-20 minutes, which is why you can forget about waiting around for hours and hours on end to get an issue fixed or what is even worse than that – waiting a whole day only to receive an answer that more info is required while nothing’s sorted out. We’ll give you assistance in an instant merely because we are aware of how precious time can be in the dynamic electronic era. The 1-hour response guarantee applies to any technical or billing question that you might have regarding our hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our stunningly fast support services. You’ll obtain a response to any support ticket submitted through the hosting Control Panel or email sent to our technical and customer support team in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes much less time to explore and eliminate a problem. We will supply you with more info in case the solution entails something that should be done on your end. In case you contact us during weekends or official holidays, the response time will be exactly the same and considering that our support team is working night and day, you’ll get swift help for any billing, general or technical issue whatever the hour.