In the event that you've ever had a hosting account before or you have dealt with any kind of online service, you probably know from your own experience that for some things it's better to consult with a live person on the telephone rather than exchange tickets or email messages. If you want to learn more about a particular service before you purchase it or if something small-scale should be made, for example, it will be easier and quicker to get it done in real time. If you're able to seek the advice of representatives by phone, it is also very likely that you're working with a real web hosting supplier, not a reseller. The level of support that you will get on the phone varies between different suppliers - from common matters to experienced technical support. Generally most suppliers offer pre-sales assistance and first level telephone support, while more complex tech issues are resolved via electronic mail or tickets.
Phone Support in Hosting
If you choose to use one of our hosting, you can contact our customer support crew over the telephone for 14 hrs a day. We will help you choose the perfect package for your websites since we are aware that it's better to discuss this kind of matters with a live person. If you already own an account, we can assist you with all your sales/billing questions and / or general matters, even with some tech problems that do not need a long time or escalation to a system administrator as it'll be more appropriate to open a ticket for time-consuming matters and have the entire correspondence in one place. We have phone numbers in the US, the UK and Australia, so you'll be able to call the one you prefer and talk with our agents.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours a day as a part of the support services for every single semi-dedicated server package that we offer. Since some issues are more difficult and time-consuming, you may need to open a ticket in case you experience such a problem, but for all general, billing or minor tech issues you can always call us and we'll help you in a timely manner to save you the time you'll need to spend on opening a ticket. Even if you don't have an account yet, you can find out if you can host your websites on our high-tech cloud platform or you are able to get any other general info about our semi-dedicated services. We have local numbers in the U.S.A., the United Kingdom and Australia along with an international number, which means that you're able to call the one which is nearer to your location.