Technical Support Channels
A Sixty–Minute Response Time Guarantee
We provide a 60 min response time warranty for any trouble ticket or email that you submit to our help desk staff. We will rapidly respond to all typical inquiries and forward right away the issue to our server admins if any additional assistance is needed. If you take advantage of the Managed Services package, we’ll complete any of the included server management services at a time that has been agreed upon earlier.
A Top–Notch Customer Care Service
Our help desk support staff will be at your disposal 24/7 should you need assistance while working with our Web Hosting Control Panel or with any of the applications that we install on your behalf on the server. And if you require help with all the day–to–day admin tasks on your dedicated web hosting server, you can take a look at the Managed Services package, that includes backup hard drive space, weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with an exhaustive knowledge base, which features detailed explanations of its features and functionalities. In addition, we have shot detailed video tutorials that will further teach you how to perform a particular action or troubleshoot a commonly experienced issue. All the how–to articles and the tutorial video clips are readily reachable from every Web Hosting Control Panel section via the Help and Videos buttons in the top right corner.