Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client assistance staff is trained to fairly quickly deal with all of our hosting users’ inquiries and information inquiries. Via our ticket system, it will be easy to share your inquiry and a support team fellow member will most likely go back to you in less than max 60 minutes. In actual fact, practice has shown that the regular resolution time is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • You’re able to contact us 24x7x365 with any concern you might have involving NYC Web Design’s products. We have consultants present continuously to give you guidance at any time needed. You could use the ticketing system or drop a message at any moment, or you can grab the telephone or use the online chat during working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • NYC Web Design’s Control Panel supplies a comprehensive know–how base that’s built–into all areas. In each part, you will find a Help press button which will load for you a selection of step–by–step tutorials on how to work with a certain element or accomplish a selected action. Furthermore, we have made course online videos that allows you to get a better idea of the Control Panel’s interface.