Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Reply Warranty

  • Each ticket you post to our technical help crew will be handled within less than one hour. All basic problems shall be resolved asap. However, if the help question you have submitted requires some help from a licensed admin technician, we are going to send the ticket to him and will notify you about the hold–off.

  • Top quality support service

  • Top–quality Technical Help Service

  • We will be on line for you day and night to supply assistance and technical support as well as to assist you with any problem that you could encounter as you are managing your virtual server. We can easily support you with all installed in advance software, such as your OS, server admin panel (depending on the VPS type) and the Web Hosting Control Panel designed completely by our company.

  • Intuitive help center

  • An Educational Help Zone

  • A detailed and consistently updated articles base is included in our in–house built Web Hosting Control Panel. It includes quick tips on how to execute all the basic website supervision jobs. The Help zone offers exhaustive how–to article tutorials and step by step video guides. You can open the Help zone by clicking the Help or Video buttons in the top right side of each Control Panel section.